City of Plano Animal Shelter

This is not the best or most efficient way to contact us. Comments and/or messages may not be responded to for several days. If you need immediate assistance with an animal-related issue, please call us at (972) 769-4360.

For some reason, we are not able to respond to recommendations that are posted to our wall. If you have a question you would like answered, please email it to planoanimalshelter@plano.gov.

CITY OF PLANO
SITE TERMS AND CONDITIONS
If you have an emergency please call 9-1-1 immediately! This site is not an appropriate option for reporting urgent matters of any type. Please contact the appropriate City department with urgent needs and/or complaints.
This is an official City page. All postings on this site are considered public record and may be treated as such under the Texas Public Information Act. Communication made through computer messaging systems shall in no way be deemed to constitute legal notice to the City or any of its agencies, officers, employees, agents or representatives with respect to any existing or potential claim or cause of action.
Moderating and posting of comments will occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends/holidays will be read the following business day.
This is not a public forum and the City cannot control its content. As a moderated channel of communication, all comments will be reviewed for appropriate content. The City may remove inappropriate content and may also prevent future posts by that individual. The City will also report any improper behavior per the terms and conditions of the host business social media site.
Content which may be removed includes, but is not limited to, the following:
• Profane language or content
• Discourteous communications including personal attacks on an individual’s character or appearance
• Examples include content that promotes, foster, or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, mental status, status with regard to public assistance, physical or mental disability, sexual identification or orientation, or national origin
• Sexual content or links to sexual content
• Solicitations of commerce; advertisements
• Conduct of/or encouragement of illegal activity
• Information that may tend to compromise the safety or security of the public or public systems
• Content that violates a legal ownership interest of any other party
While the City will not be collecting or retaining the entirety of comments in our records, any information will be available to the public. As such, please do not include personal details such as your address, phone number(s), social security number, or any other information you do not want available to the general public.
The City logo is a copyrighted graphic and cannot be used in any manner without prior written consent of the City.
If you have specific questions regarding a City program or service that involves details you do not wish to share publicly, please contact us at (972) 941-7000 or find departmental resources at www.plano.gov.

Adoption Policy